Terms of Service

Effective Date: October 17, 2025

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Shipwix platform ("Service"), operated by FLOWBYTE SOLUTIONS LLC ("Shipwix," "we," "us," or "our"). The Service provides shipping automation, marketplace integration, carrier rate comparison, and related logistics management tools. By creating an account, accessing the Service, or clicking "I agree" during registration, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must immediately cease using the Service.

For purposes of these Terms: "Service" refers to the Shipwix platform; "User," "you," or "your" refers to the individual or entity using the Service; "Account" refers to your registered account; "Carrier" refers to shipping carriers (USPS, UPS, FedEx, DHL, etc.); and "Shipping Label" refers to postage purchased through the Service.

2. Eligibility and Account Requirements

To use the Service, you must be at least 18 years of age or the age of majority in your jurisdiction, have the legal capacity to enter into a binding contract, and comply with all applicable laws and regulations. You must create an account by providing accurate, current, and complete information. You agree to update your information promptly if it changes. You are responsible for maintaining the confidentiality of your account credentials, all activities that occur under your account, and notifying us immediately of any unauthorized access. You may not select a username that you don't have the right to use or impersonate another person. You may not transfer your account without our prior written permission. Depending on your subscription plan, you may add multiple user accounts, and you are responsible for all activity conducted by those users.

3. Shipwix Role and Carrier Relationships

Shipwix serves as an intermediary between you and carriers. We provide a platform to compare rates, purchase shipping labels, and manage shipping operations, but we do not transport or deliver shipments. Shipwix is not a party to any contract you form with a carrier to pick up, transport, or deliver your shipments. When you purchase a shipping label through our Service, you are entering into a direct contract with the applicable carrier, subject to that carrier's terms and conditions of carriage. You agree to comply with all carrier terms, rules, and policies. The circumvention of a carrier's rules is prohibited and may result in termination of your account. Our display of specific carrier options does not constitute a recommendation or endorsement. We have no control over carrier operations, delivery times, or service quality.

Each shipment is subject to the applicable carrier's terms and conditions of carriage. Carriers reserve the right to modify rates and terms at any time. You may not sell, assign, or transfer carrier pricing to any other party. You cannot ship alcohol, firearms, hazardous materials, or other items prohibited by law or carrier policy without proper authorization and compliance. You acknowledge that your identity, contact information, and shipping data may be shared between Shipwix and carriers as necessary to provide the Service.

4. Pricing, Payments, and Billing

Subscriptions are billed monthly or annually depending on your selected plan. Payment is processed through third-party payment processors such as Stripe. You authorize us to charge your selected payment method at the beginning of each billing cycle. All subscription fees are non-refundable unless otherwise stated or required by law. Your subscription will automatically renew unless you cancel before the renewal date. We reserve the right to modify pricing with at least 30 days' notice. Your continued use after price changes constitutes acceptance of the new pricing. All fees are exclusive of applicable taxes, and you are responsible for paying all applicable taxes.

You may cancel your subscription at any time through your account settings or by contacting support@shipwix.com. Cancellations take effect at the end of the current billing cycle. We do not provide refunds for partial months or unused portions of your subscription, except as required by law. Annual fees are billed upfront and are non-refundable. If you exceed the monthly order limit for your plan, we may charge additional fees or require you to upgrade to a higher-tier plan.

When you purchase shipping labels through the Service, you will be charged for the postage costs as determined by the carrier based on the information you provide (including weight, dimensions, origin, destination, and service level). You must provide accurate shipment information. Carriers may assess additional payments, adjustments, or surcharges after shipment for various reasons, including inaccurate weight or dimensions, address corrections, delivery area surcharges, or other factors described in the carrier's terms and conditions. You are solely responsible for paying any carrier adjustments, additional charges, or surcharges. Shipwix will pass through to you any charges assessed by carriers relating to your shipments. We strongly advise you to review each carrier's terms before purchasing labels.

If you have negotiated your own rates directly with a carrier, you must provide the rates to us at least five business days before they go into effect, and you are responsible for the accuracy of the rates provided. If there is any variance between the rates you provided and the rates the carrier actually charges, you are solely responsible for that variance.

5. Shipping Label Refunds

You may request a refund for unused shipping labels, subject to carrier policies. Refund requests must be submitted within 30 days of label purchase and are subject to approval by the applicable carrier. If a carrier refuses to issue a refund, Shipwix will not be responsible for refunding postage amounts paid to that carrier. Shipwix may, at its discretion, issue refunds of platform fees separate from postage costs. Refunds, when approved, will be credited to your Shipwix account balance and applied to future purchases, or refunded to your original payment method upon request. Refunds may take up to 30 days to process depending on carrier approval timelines. You cannot use a shipping label after requesting a refund. Using a refunded label may result in your package being disposed of by the carrier. Shipping labels must be used within 30 days of purchase (timeframes may vary by carrier). We may automatically refund unused labels after 28 days, but this is at our discretion and not guaranteed.

6. Customs, Duties, and Taxes

Shipwix is not responsible for any local customs charges, import taxes, duties, or similar charges associated with your international shipments. You must determine whether such charges apply and make necessary arrangements for payment. If any customs charges, taxes, or duties are charged to Shipwix by any government authority as a result of your shipments, you agree to reimburse us in full within seven days of our demand. You are responsible for providing accurate customs documentation and declaring proper values for international shipments in compliance with all applicable laws and regulations. You are responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Service.

7. Acceptable Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not: use the Service in any way that violates applicable laws or regulations; use the Service to transmit harmful, fraudulent, or illegal content; attempt to reverse engineer, decompile, or disassemble any part of the Service; use automated systems (bots, scrapers, etc.) to access the Service without our express written permission; interfere with or disrupt the Service, servers, or networks connected to the Service; attempt to gain unauthorized access to any portion of the Service or any other systems or networks; remove, obscure, or alter any proprietary notices on the Service; resell, sublicense, or provide access to the Service to third parties without our written consent; use the Service to compete with Shipwix or develop a competing product; place an unreasonable load on our infrastructure; or violate any carrier's terms, rules, or policies. If you use our API, you must comply with our API documentation and usage limits. We reserve the right to limit or restrict API access at our discretion. A violation of any of the foregoing is grounds for termination of your right to use the Service.

8. Intellectual Property and User Content

The Service, including all software, technology, content, trademarks, logos, and materials provided by Shipwix, is owned by Shipwix and is protected by intellectual property laws. Nothing in these Terms grants you any ownership rights in the Service. You retain all ownership rights to the data you submit to the Service, including order information, customer data, and shipping details ("Your Data"). By using the Service, you grant us a limited, royalty-free, worldwide license to process, store, and use Your Data solely to provide and improve the Service. If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without compensation or obligation to you.

If the Service allows you to upload or share content (such as branding materials for tracking pages), you are solely responsible for such content and represent that you have all necessary rights to upload it. You may not upload content that infringes on intellectual property rights of others, contains viruses, malware, or harmful code, is defamatory, obscene, or violates any laws, or violates the privacy rights of others. We reserve the right to remove any content that violates these Terms or is otherwise objectionable, without notice.

9. Insurance

If you purchase shipping insurance through the Service, such insurance is provided by third-party insurance providers and is subject to their terms and conditions. Shipwix does not provide insurance directly. You must file all insurance claims directly with the applicable insurance provider or through their designated claims portal. Shipwix is not responsible for processing insurance claims or for any denials of coverage by insurance providers. Some carriers include limited liability coverage with their shipping services; this is not insurance and is subject to the carrier's terms. You should review carrier liability limitations and insurance terms carefully before shipping.

10. Third-Party Services and Disputes

The Service integrates with third-party marketplaces, carriers, and payment processors. These third-party services are provided "as is," and we are not responsible for their availability, functionality, or performance. Your use of third-party services is governed by their respective terms and conditions. When you access third-party websites or services through Shipwix, you accept that there are risks in doing so, and Shipwix is not responsible for such risks. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

If there is a dispute between you and any carrier, marketplace, or other third party, you agree that Shipwix is under no obligation to become involved. You release Shipwix, its officers, employees, agents, and successors from any and all claims, demands, and damages of every kind or nature, known or unknown, arising out of or in any way related to such disputes with third parties or carriers. Your interactions with carriers and other third parties, including payment and delivery of goods or services, are solely at your own risk and subject to the terms of those third parties.

11. Termination

You may terminate your account at any time by canceling your subscription through your account settings or contacting support@shipwix.com. We reserve the right to suspend or terminate your account immediately, without notice, if you violate these Terms; your account remains inactive for an extended period; we suspect fraudulent activity or misuse of the Service; or if required by law or court order.

Upon termination, your right to access and use the Service will immediately cease. You will remain responsible for any outstanding fees, charges, or carrier adjustments. We may delete Your Data after a reasonable retention period, as outlined in our Privacy Policy. You may request a copy of Your Data within 30 days of termination by contacting support@shipwix.com. Sections of these Terms that by their nature should survive termination (including payment obligations, Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will continue to apply after termination. Account termination may result in destruction of any content associated with your account.

12. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. We do not guarantee that the Service will meet your specific requirements; the Service will be uninterrupted, secure, or error-free; any errors or defects will be corrected; or that third-party carriers, marketplaces, or integrations will function as expected. Shipwix and its licensors make no representations or warranties concerning the accuracy, timeliness, or completeness of information obtained from carriers. We are not responsible for any failure or delay in purchasing postage or delivering shipments. We make no representations regarding the performance or non-performance of any carrier or delivery service. You acknowledge that shipping rates, carrier availability, delivery times, and carrier performance are subject to change and are beyond our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPWIX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID TO SHIPWIX IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER. SHIPWIX SHALL NOT BE LIABLE FOR ANY ACTS, OMISSIONS, FAILURES, OR PERFORMANCE OF ANY CARRIER, INCLUDING BUT NOT LIMITED TO LOST, DAMAGED, OR DELAYED SHIPMENTS, OR FOR ANY CARRIER ADJUSTMENTS, SURCHARGES, OR ADDITIONAL FEES. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Shipwix, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use or misuse of the Service; your violation of these Terms; your violation of any third-party rights, including intellectual property or privacy rights; any content you upload or share through the Service; your violation of applicable laws or regulations; your violation of any carrier's terms, rules, or policies; any disputes between you and carriers or other third parties; or any inaccurate information you provide when purchasing shipping labels or using the Service.

14. General Provisions

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any such changes. We may update these Terms from time to time. If we make material changes, we will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, or carrier disruptions. While we strive to provide reliable uptime and performance, we do not guarantee any specific service level or uptime percentage unless explicitly stated in a separate written agreement.

We implement industry-standard security measures to protect Your Data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security. We perform regular backups of Your Data, but you are responsible for maintaining your own backups of critical data. We are not liable for any data loss.

During the term of this Agreement, Shipwix may use your company name, logo, and marks in marketing materials, including our website, case studies, customer lists, and promotional materials, to identify you as a Shipwix customer. If you do not wish for your company information to be used in this manner, please contact us at support@shipwix.com.

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), rather than in court. The arbitration shall be conducted in Chicago, Illinois, and judgment on the arbitration award may be entered in any court having jurisdiction. You agree to resolve any disputes with Shipwix on an individual basis and waive the right to participate in any class action, collective, or representative proceeding, whether in court or arbitration. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND SHIPWIX ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Shipwix regarding the Service and supersede all prior agreements and understandings. If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms without restriction. All notices to you will be sent to the email address associated with your account. Notices to Shipwix should be sent to support@shipwix.com. You acknowledge that you are not an employee, agent, partner, or joint venture of Shipwix, and you do not have any authority to bind Shipwix in any respect.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or the Service, please contact us:

Shipwix
Email: support@shipwix.com

By using the Shipwix Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.